Tax Information Specialist 1 - Tacoma
The Department of Revenue's (DOR) Compliance Division is looking for an instinctive individual to fill a vacant Tax Information Specialist 1 (TIS1) position in Tacoma, WA. The TIS1 is part of Revenue's "front line" of taxpayer service providing accurate and quick assistance with business registration and reporting requirements for taxes such as business and occupation tax, retail sales tax, public utility tax, working families tax credit and use tax.
Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.
Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.
We invite you to review the opportunity details below and forward this message to others you feel may be qualified.
Duties
We are seeking a dynamic customer service professional with a strong work ethic who will serve taxpayers by educating, interpreting, and providing instruction on Washington State tax laws, rules, and reporting.
Some additional functions of the job include:
- Reviewing and processing Business License applications for new and renewing accounts, branch accounts and city and county renewals.
- Opening accounts and issuing Unified Business Identifier (UBI) numbers for new businesses, assigning filing frequency and collecting application fees.
- Completing Use Tax Declarations and Use Tax Returns by determining eligibility for exemptions or assessment of Use Tax on motor vehicles, vessels, and aircraft.
- Receiving, recording and accounting for monies and checks received in payment of tax returns, tax warrants, invoices, and applications.
- Filing legal documents with courts.
A successful candidate will:
- Possess critical use of customer service skills with an expert ability to prioritize and resolve numerous situations simultaneously.
- Become proficient in state tax laws and rules to advise customers on their rights and responsibilities as a taxpayer.
- Identify a customer's issue, and quickly be able to find a logical way to assist the customer.
During the first few months, you will receive hands on training in the office although telework may also be available. The details will be worked out between you and your supervisor.
Qualifications
Associate Degree or higher.
OR
Three years or more experience providing customer service in financial institution, banking industry, personal finance or claims adjustment. This experience should include:
- Consulting with clients to arrive at mutually beneficial results for the organization and the client.
- Collecting payment for products or services.
- Documenting transactions.
- Reconciling records within internal and financial control protocols.
*Additional qualifying experience may substitute, year for year, for education.*
Please note, this position requires the ability to work 8:00 a.m. to 5:00 p.m. Monday through Friday in the Tacoma field office; however flexible schedules are available based on the office need and the employees ability to work mostly independently once training is complete.
During the first few months, you will receive the majority of training in the office, although a flexible schedule including some telework days may be available. The details will be worked out between you and your supervisor.
To be considered
- Please complete your online profile in detail because it will serve as your initial resume.
- Please attach a letter of interest, describing your specific qualifications for this position.
- Provide three professional references.
* Note - Incomplete applications or applications received without these materials may be disqualified.
To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attachment.
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Questions?
Hello, my name is Lance, and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.
Supplemental Information
Per Governor Inslee’s Directive 22-13.1, state employees must be fully vaccinated effective November 4, 2022. Providing proof of being fully vaccinated is a condition of employment and your vaccine status will be verified prior to starting work. Being fully vaccinated means two weeks after you have received the second dose in a two-dose series of a COVID-19 vaccine or a single-dose COVID-19 vaccine authorized for emergency use, licensed, or otherwise authorized or approved by the U.S. Food and Drug Administration or listed for emergency use or otherwise approved by the World Health Organization. Please reach out to the HR Office at DORHRMedical@DOR.WA.GOV if you need information on medical or religious accommodation.
At Revenue, we put employee safety first and foremost. This is why we will use every resource possible to ensure this hiring process stays within the current guidelines related to COVID-19. If selected to move forward, please be aware interviews will be conducted virtually using a webcam teleconferencing method.
***To be considered for the position, you must have complied with Washington state tax laws. The Department of Revenue is committed to ensuring all employees perform in a manner warranting the highest degree of public confidence and demonstrates the highest level of ethics and integrity. During the hiring process, the Compliance Division will review the Department of Revenue records to ensure you have complied with Washington state tax laws. ***
Human Resources may use referrals from this recruitment to help fill future similar vacancies.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).
The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.
If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.