L&I Industrial Insurance Underwriter 1
Our Mission: Keep Washington Safe and Working!
Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability
PLEASE NOTE: This recruitment may be used to fill multiple positions.
Application review begins immediately; it is to your advantage to apply early.
Job Highlights:
Start your career at L&I! Enter into the Industrial Insurance Underwriter career path which gives you the opportunity for advancement.
The job of an Industrial Insurance Underwriter is complex. We are seeking candidates who are passionate about providing exceptional customer service. You will work with employers providing assistance and education over the phone, answering customer questions and functioning as a liaison between several L&I program areas, staff and clients. You will interpret laws and regulations, provide policy and procedural clarification, and correct unresolved or recurring problems. This position is deadline driven and your ability to be present for work daily will be instrumental in your success.
Duties
An Industrial Insurance Underwriter's responsibility is to learn during the initial six months where you will receive classroom training and on the job experience. After the first 6 months you will become proficient at completing all aspects of your job. Your attendance will be essential in your success. You're expected to ask questions and communicate frequently with your trainer and supervisor.
In addition, we need individuals who are:
- Timely, prepared and flexible.
- Open-minded, focused, and decisive.
- Respectful, courteous, and professional.
- Dependable/Accountable.
As well as individuals who have demonstrated abilities in:
- Verbal and Written Communications.
- Time and Workload Management.
- Mathematical Reasoning.
- Customer Centered Actions.
- Analytical Skills.
- Enforcing Laws, Rules and Regulations.
Some of what you’ll do:
- Provide a high level of customer service through phone interactions.
- Manage policyholder accounts; update policy information, process correspondence and quarterly reports, correct errors and deficiencies, update risk classification, calculate and adjust rates, and make determinations regarding refunds.
- Administer the risk classification program to ensure employers are properly underwritten and classified based on the hazardous exposure of their industry.
- Respond to questions and resolve problems regarding account issues.
- Receive, review, and process documentation related to workers' compensation claims filed because of an on-the-job injury or occupational disease claim.
- Assist and educate employers in processing workers' compensation claims by interpreting and explaining laws, policies, and procedures.
- Obtain information, provide instruction, explain decisions/computations, discuss and authorize future actions, and compose correspondence.
- Ability to receive and apply critical feedback regarding your job performance both in and out of the training environment
- And much more!
Qualifications
REQUIRED:
Individuals with an Associate's degree with a field of focus involving tax liabilities, insurance benefits, risk classification, accounting or bookkeeping work, research, statistical or management analysis, or other related fields.
Additional qualifying experience may substitute year for year for required education. This experience must include at minimum two (2) years of direct customer service.
The incumbent of this position must demonstrate and adhere to the L&I Core Competencies.
DESIRED:
Knowledge of basic principles of underwriting, insurance, auditing and accounting, in-depth knowledge of laws and regulation relating to industrial insurance, wage and employment practices, department operations, and ever-changing industries and policies.
Supplemental Information
Things You Need To Know:
To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules.
State employee who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more.
At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.
Per Governor Inslee’s Directive 22-13.1, state employees must be fully vaccinated effective November 4, 2022. Providing proof of being fully vaccinated is a condition of employment and your vaccine status will be verified by Human Resources prior to your first day of employment. Please contact Hrbtu@lni.wa.gov if you need information on medical or religious accommodation.
Telework is dependent upon business needs and supervisor approval. While in training, the incumbent in this position will be required to work in the office. Once the training period has successfully been completed, a flexible schedule may be considered. The duty station for this position is Tumwater, Washington.
Application process:
We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the mandatory and desirable qualifications described in the announcement.
Please include the following documents with your application:
- A cover letter describing specific qualifications.
- A current resume detailing applicable experience and education.
- A list of at least three professional references with current telephone numbers.
Please do not attach or place any information about your vaccination status, including listing the governor’s mandate as a reason for leaving employment, within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.
Other information:
- A job offer is contingent upon completion of a background check that includes a criminal record review.
- For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
- This position is represented by the Washington Federation of State Employees (WFSE).
- Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
- The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
- Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.
- Applicants selected to move forward in the hiring process will be contacted by email to schedule a skills assessment. Assessments are proctored remotely via Zoom or Microsoft Teams.
Did You Know?
Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.
In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers.
Veterans Preference:
Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov.
Diversity, Equity, and Inclusion Employer:
L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.
The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
For more Information:
If you have any questions regarding this job posting, program, or the agency, please contact the Hrbtu@lni.wa.gov.