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Recreation Leader-FT-Generalist

Recreation Leader-FT-Generalist

City of Portland

Salary: $24.26 - $31.53 Hourly

Job Type: Regular

Job Number: 2023-01514

Location: Oregon 97219, OR

Bureau: Portland Parks & Recreation

Closing: 11/27/2023 11:59 PM Pacific

The Position

Job Appointment: Full-Time
Work Schedule: Monday-Thursday 1:30pm - 10:00pm & Fridays per center needs; This position is primarily afternoons & evenings, but a flexible schedule is required and may include mornings, afternoons, evenings, designated holidays, and weekends.
Work Location: Multnomah Arts Center, 7688 SW Capitol Hwy, Portland, OR 97219.
Benefit: Please check our benefits tab for an overview of benefits for this position
Language Pay Premium Eligible: This position may be eligible for for qualifying employees.
Union Representation: LiUNA Laborers' Local 483 - Recreation. To view this labor agreement, please click

Application Material: Please click APPLY to submit your application via the City of Portland's online portal. You will need to respond to the supplemental questions and attach a resume.

Position Summary:
Are you passionate about exceptional customer service, community building, and providing exceptional community arts education and experiences to the citizens of Portland? Join the Multnomah Arts Center team, a program of Portland Parks & Recreation (PP&R) since 1973. You'll play a vital role in providing access to arts programs, community engagement efforts, special events, and rental opportunities. As a Recreation Leader, your day-to-day experience will be people focused and provide plenty of opportunities to experience and contribute to our creative communities.

What you'll get to do:

• Deliver outstanding customer service, providing registration services, rental leadership, and general information about arts education programs, community events, and rental opportunities.
• Assist the public with community arts education registrations, drop-in activities, special events, and community engagements, including the development of social media posts and marketing materials.
• Train support staff about daily operational procedures, gathering information and data for class and activity registrations, processing credit card payments, and ensuring compliance with industry standards.
• Oversee building operations, safety, and general security during your shifts, ensuring the safety and security of participants.
• Maintain accurate records, conduct bank deposits and reconciliations, and handle confidential customer data.
• Provide leadership during the implementation of emergency action plans, including lockdown/lock-out procedures, building evacuations, and response to medical emergencies.
• Support the recruitment, selection, and training of customer service staff.

Who you are:

• Diversity, Equity, and Inclusion (DEI): You embrace anti-racism through partnership, self-awareness, and action, demonstrating cultural humility, advocacy, and mindfulness, and using DEI concepts to guide your work.
• Collaborative: You value partnership, develop, and support relationships, and work well with others to achieve common goals.
• Strong Communicator: You build trust and strong relationships through transparent and clear communication.
• Solutions Oriented: You use strong communication skills to create, implement, and document solutions and problem-solve effectively.
• Emotionally Intelligent: You are motivated, passionate, team-oriented, and empathetic.
• Creative: You value, embrace, and encourage the development of creativity as a core human trait.

About the Bureau:
Portland Parks & Recreation (PP&R) is committed to the overall Citywide vision that race will have no detrimental effect on people of color, refugee, and immigrant communities in accessing our parks and natural areas, or from the benefit of our services. We recognize, understand, and encourage celebration of the differences that surround us. Diversity and equity are vital to PP&R's ideals and values. The City of Portland, Oregon is a growing and diverse city of 650,000 residents, nearly 20% of whom speak languages other than English at home. PP&R values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public. PP&R encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds. Although not required, PP&R encourages candidates that can fluently speak another language to include that information in their application materials. Multilingual candidates are encouraged to apply.

Virtual Zoom Meet & Greet Opportunity
Come meet the hiring manager and the senior recruiter! We'll be talking about the position duties and responsibilities, day to day life in the role, review the announcement, discuss how to apply, and answer questions you may have about the position.
View Recording
Passcode: O7G#Kee1

Have a question?
Contact Information:
TroyLynn Craft
Senior Recruiter

To Qualify
The following minimum qualifications are required for this position:

• Ability to incorporate the needs of diverse communities, including Black, Indigenous, People of Color (BIPOC), immigrants, refugees, people with disabilities, those experiencing poverty/houselessness, and individuals of all ages and interests into recreation programs.
• Experience with in-person, by phone and written customer service communications, with the ability to respond courteously and effectively to diverse populations.
• Knowledge of recreation programs and activities, especially as it relates to community arts education and maintaining facility operations in an arts-focused multi-use community setting.
• Ability to select, instruct, and oversee volunteers and seasonal/casual staff.
• Experience with current technologies for basic office practices and procedures, such as data entry, computer-based registration processes, and audio/video technology and equipment.

The Recruitment Process
STEP 1: Apply online between November 6 - 27, 2023

Required Application Materials:

• Resume
• Answer to the Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:

• If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc) by the closing date of the recruitment.

Application Tips:

• Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
• Your resume should support the details described in your responses to the supplemental questions.
• Salary Range/Equity Pay Analysis: Please note per the your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
• Do not attach any additional documents.
• Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.

Step 2: Minimum Qualification Evaluation: Week of November 27, 2023

• An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.
• Your resume and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland for complete information.
• Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

Step 3: Establishment of Eligible List: Week of December 4, 2023

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
• Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list.

Step 4: Selection (Interview): Mid-December

• Hiring bureau will review and select candidates for an interview.
• Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list.

Step 5: Offer of Employment: January 2024

Step 6: Start Date:

• A start date will be determined after all conditions of employment have been met.

*Timeline is approximate and subject to change.

Additional Information for additional information regarding the following:

• City of Portland Core Values
• Recruitment Process - Work Status
• Equal Employment Opportunity
• Veteran Preference
• ADA, Pregnancy, and Religious Accommodations

An Equal Opportunity / Affirmative Action Employer

To apply, please visit


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