Technical Records Specialist 1 - Medicaid
The Department of Health and Welfare
DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS
People Making a Difference!
Applications will be accepted through 4:59 PM MST on the posting end date.
The Division of Medicaid is currently filling a Technical Records Specialist 1 position to work in our Twin Falls field office and will report to the Administrative Assistant 2. The incumbent will work with the Bureau of Developmental Disability Services (BDDS) and provide support to the BDDS Care Managers & QA Specialists, processing authorizations for services, responding to inquiries from providers and clients, and other duties as needed. The incumbent will need a special eye for attention to detail, be organized and self-motivated, with good customer service skills, and effective learning skills.
There may be opportunity for a hybrid office/telework arrangement.
BENEFITS:
BEST RETIREMENT AVAILABLE IN THE NATION
We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit.
OTHER EXCELLENT BENEFITS
- Excellent medical, dental and vision insurance- (full-time/30+ hours per week) employee only coverage for PPO $65/month for medical and vision & $11.80/month for dental
- Generous vacation and sick leave accrual beginning as soon as you start
- 11 paid holidays a year
- Paid parental leave
- Multiple savings plans, optional 401K, and optional 457
- Basic life insurance for employee and family (employee covered at one times annual salary; spouse covered at $10,000; child covered at $5,000)
- Wellness programs
- Ongoing training opportunities
- An opportunity for student loan forgiveness
- And more!
EXAMPLE OF DUTIES:
- Gather information, make decisions, resolve problems, and respond to inquiries.
- Utilize independent judgment and discretion as to the methods, policies, and procedures used to complete assignments.
- Perform specialized support work that involves an extensive in-depth knowledge of the program.
- Review, evaluate, approve, and process records and/or documents.
- Determine acceptability or conformance to eligibility requirements according to rules, regulations, statutes, and program policies and procedures.
- Explain requirements, processes, and procedures to customers.
- Manipulate and update manual and/or computerized records systems.
- Develop reports.
MINIMUM QUALIFICATIONS:
You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.
- Experience monitoring a records system to identify and correct errors. Typically gained by one year of work experience.
- Experience researching a variety of sources to resolve problems. Typically gained by one year of work experience.
- Experience interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments. Typically gained by one year of work experience.
- Experience entering and retrieving data using a computerized records system. Typically gained by six months of work experience.
Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants.
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Experience interacting with customers via telephone and / or in person to identify their service needs and route them to an appropriate person or service to address their concerns. Typically gained by at least six months experience interacting with customers via telephone and / or in person to identify their service needs and route them to an appropriate person or service to address their concerns.
***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.
If you have questions, please contact us at:
Email is the quickest way to get an answer to your questions.
(answered Monday through Friday during business hours MST)
EMAIL: dhwjobs@dhw.idaho.gov
PHONE: (208) 334-0681
EEO/ADA/Veteran:
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.
Preference may be given to veterans who qualify under state and federal laws and regulations.