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Customer Service Representative--URC

This posting is only available for Work Study consideration at this time. Please confirm you have Work Study (by way of EWU Student Employment) before you apply!

Customer Service Representatives (CSR) report to the URC Fitness Center Director. Their primary duties include:

  • providing comprehensive customer service to the EWU campus community;
  • checking participants into the facility;
  • collecting/filing participant paperwork;
  • includes assisting participants with completing waivers;
  • assisting participants with logging in and out of the Fast Fitness login app;
  • serving as a resource regarding facility policies and Fast Fitness course requirements;
  • includes answering multiple telephone calls;
  • assisting participants with membership issues;
  • enforcing facility policies, to include dress code, extra items, etc.;
  • daily/weekly equipment cleaning tasks;

While CPR/AED is not required for this position, it is encouraged. 


CSR's gain clerical experience in customer service, as well as experience in facility maintenance and management, emergency response, and assistance in teaching. Students from every academic area are encouraged to apply. 


Please be advised that in order to be considered for this application, the following are required:

  • Student must be/intend to be a student of EWU during Spring 2024;
  • Be registered in at least 10 credits beginning Spring Quarter 2024;
  • Submit a professional cover letter specifying your interest in working at the facility, taking care to detail what qualifications and qualities you possess which make you a competitive candidate;
  • Submit a professional resume, detailing past work experience, relevant certifications (if any), and at least 3 references.