Adult Protective Services Program Manager
Are you looking for an opportunity to protect vulnerable adults? At the Department of Social and Health Services, our employees are at the heart of what we do best – Transforming Lives!
The Adult Protective Services division within Aging Long Term-Support Administration is seeking a dedicated, compassionate Program Manager who is an effective communicator, and skilled in conducting investigations and long-term care. As Program Manager, you will address supervision, training, performance, and quality assurance needs within Region 1 (Eastern Washington), specifically the southern portion of the region. Region 1 consists of 20 counties, 12 local offices, and 4 Sovereign Tribes. This role will utilize a hybrid structure of telework and require in-person meetings at the Kennewick, Union Gap, and Walla Walla offices a few times a month.
You will be responsible for planning, guiding, developing, coordinating, and implementing all Adult Protective Services program policies and procedures throughout the region. You'll provide policy interpretation, clarification, consultation, and training, and monitor contracts for Intervention Funds. And you will provide supervision to multi-disciplinary teams, staffing, consultation, and training for community organizations involved with the APS program.
Some of what you will do
- Supervise 6-7 supervisors in the southern portion of Region 1 and implement and monitor adherence to APS programs and policies
- Provide supervision, training, and evaluation of staff and initiate performance management
- Staff cases with social service supervisors and APS staff to coordinate services that benefit the client
- Conduct individual monthly meetings with each direct report; conduct case staffing reviews according to the case staffing protocol
- Ensure quality assurance reviews on investigations are entered into client-centered assessment database; participate in investigative review teams
- Discuss the consistencies and inconsistencies of their findings and decide if policy change or training is needed
- Attend local, regional, and statewide DSHS or community meetings, training, and workshops
Success will be built on your
- Exceptional interpersonal skills, leadership, and team building
- Performance management and training of staff
- Effective organizational change management and application of Lean to develop standardized work processes
- Ability to provide policy interpretation, clarification and consultation, and training
- Capability to coordinate regional quality assurance activities to ensure accuracy and quality