Revenue Agent 2 (in-training) - Mainstream - Spokane

The Department of Revenue's (DOR) Compliance Division is looking for an instinctive individual to fill a Revenue Agent 1 (RA1) in-training to a Revenue Agent 2 (RA2) vacancy in Spokane, WA. 

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.    
 
Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.  

During the first few months, you will receive hands on training in the office although telework may also be available. The details will be worked out between you and your supervisor.

We invite you to review the opportunity details below and forward this message to others you feel may be qualified.

Duties

If you are not familiar with how our in-training works, here is a simple breakdown. After selected, a detailed in training plan will help you navigate through the program successfully. For the next 18 months, you will perfect your communications skills, ability to negotiate, and other investigative methods in resolving revenue collection activities on delinquent accounts. You will also provide advice, instruction, and training to a diverse customer base. In addition to the above, the list below are other responsibilities associated with a successful completion of the in-training plan and a successful advancement to RA2:

• Investigates and locates delinquent taxpayers using database searches, the internet, and third party resources.
• Takes collection action against non-compliant taxpayers, which can include tax warrants, bank/wage garnishments and revocation of business registration certificates.
• Conducts fieldwork and investigation on delinquent accounts at taxpayer places of business, job sites, and residences.
• Continuously records contact histories and taxpayer information throughout entire process on appropriate agency systems.
• Assists taxpayers/representatives with business registration, guidance on completing tax returns, and contacting other agencies when appropriate.

Qualifications

To qualify as a Revenue Agent 2 (range 50 - $4282 - $5756):

Two years' experience as a Revenue Agent within the Department of Revenue.

To qualify as a Revenue Agent 2 (in-training) (range 45 - $3796 - $5088):

Bachelor’s degree in business or related field, public administration, communications, finance, economics, political science, criminal justice, law, sociology, or psychology (degree must be from an accredited college or university by the U.S. Department of Education and Council for Higher Education Accreditation [CHEA])

OR

Two years as a Tax Service Representative, Tax Information Specialist, or other tax collection experience in the Department of Revenue

OR
 
Experience may be substituted, year for year for education in any of the following areas:

 

Experience directly responsible for collecting or attempting to collect debts owed or due from an individual or any kind of business entity.

Experience in law enforcement, adjustment of claims, or investigations involving personal background, business practices or fraud.

*The successful candidate must also possess clear communication skills and effective use of technologies (Excel and Word) necessary to perform the job duties.*

 

To be considered:

• Complete the online application in detail, as it will be used as your initial resume.
• Attach a cover letter explaining your qualifications and desire for this position.
• If you have foreign education credentials, please include the evaluation of U.S. equivalency.

Incomplete applications or applications received without these materials may be disqualified. 

To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.