Office Specialist 2 (Dog Services)
Office Specialist 2 (Dog Services)
Job ID: 107414
Location: Oregon City, Oregon
Full/Part Time: Full Time
Regular/Temporary:Regular
CLACKAMAS COUNTY CORE VALUES
WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE.
IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE.
Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:
Service
• Professionalism
• Integrity
• Respect
• Individual accountability
• Trust
By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.
https://www.clackamas.us/countyadmin/spirit
Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.
CLOSE DATE
This Job Posting closes at 11:59 p.m. (Pacific Time) on WEDNESDAY, APRIL 24, 2024.
Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application.
PAY AND BENEFITS
Annual Pay Range: $50,222.70 - $63,454.30
Hourly Pay Range: $24.145530 - $30.506877
Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.
Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.
We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.
Employee benefits become effective the first of the month following an employee's date of hire.
Attractive benefits package and incentives for employees in regular status positions are detailed below.
Generous paid time off package, including:
• 12 hours of vacation accrued per month
• Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with http://dochub.clackamas.us/documents/drupal/a51ff5d3-d243-49ba-aa11-15324f4c0bf8! This means you have access to vacation time at time of hire.
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year
Other Benefits:
• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
• Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
• OPSRP members get vested after five years of contributions or when they reach age 65
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)
This is a full time County position represented by AFSCME.
https://dochub.clackamas.us/documents/drupal/e044da55-8261-4563-b291-b40e891a2031
http://www.clackamas.us/des/benefits.html
JOB DETAILS AND QUALIFICATIONS
• Are you passionate about helping others?
• Do you want to make a difference in our community?
• Do you have exceptional organization skills?
• Do you have creative problem solving skills?
• Do you thrive in a fast paced environment, where change is encouraged and continuously promoted?
• Do you have a personal commitment to putting ethics into action by holding yourself to the highest standards of professionalism, honesty, and objectivity?
If you answered “yes” to the questions above, please read on!
The Clackamas County Dog Services is searching for an experienced, customer service oriented, and extremely motivated individual to join our team as an Office Specialist 2. If you are selected for this position, you will play a critical role in providing customer service and clerical support to the department staff and management, as well as to the public. Specifically, you will be responsible for responsible for answering phone calls from the public, documenting information, and coordinating response with Dog Control Officers.
As an Office Specialist 2, you will provide exemplary customer service in person, in writing, and over the phone, assisting customers with licensing, financial transactions, requests for service, adoption inquiries and dog reclaim and impound. In this role, it will be absolutely critical to have superior organizational skills, exemplary customer service skills, excellent prioritization skills, as well as strong typing and accurate data entry skills.
Required Minimum Qualifications/ Transferrable Skills:*
• A minimum of two (2) years of related experience that would provide the required knowledge and skills to perform the responsibilities of this position
• A minimum of two (2) years of increasingly responsible clerical office experience, including data entry, reception and document processing
• A minimum of two (2) years of experience providing customer service over the phone and in person, including working with people who are experiencing extreme emotions
• A minimum of one (1) year of experience entering and retrieving data into/from database(s)
• A minimum of one (1) year of experience working with sensitive and confidential information
• A minimum of one (1) year of experience in positions that required strong organizational skills
• A minimum of one (1) year of experience establishing priorities and managing workload with minimal supervision
Preferred Special Qualifications/ Transferrable Skills:*
• Experience processing documents for court hearings
• Experience with Microsoft software applications, such as Word, Excel, Outlook, and Teams
Pre-employment Requirements:
• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. http://dochub.clackamas.us/documents/drupal/828106a0-265a-47cc-a3a6-0a2c8b028673
*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.
KEY COMPETENCIES FOR SUCCESS IN THIS ROLE
We are searching for someone who:
• Aligns with Clackamas County Core Values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust “SPIRIT”.
• Builds & Maintains Professional Relationships with internal and external customers, partners and stakeholders by honoring commitments and delivering exceptional customer service.
• Commits to Teamwork and Collaboration by working effectively towards a shared goal, encouraging sharing of information, productive problem solving and putting team success first.
• Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of those we serve.
• Communicates Professionally demonstrating self-awareness, respect for others, and adjusting to various situations, including ability to maintain composure while working with people who are experiencing extreme emotions.
• Embraces Continual Learning through commitment to continuous learning, self-improvements, and willingness to grow within the job as technology and organizational changes demand it.
• Seeks to Problem Solve by using critical thinking and analytical skills, identifying alternative strategies & developing a solution-focused approach to address challenges or issues.
• Displays Creativity and Innovation by taking initiative in improving processes, programs, services and products through new approaches or ideas and being open to others' ideas.
• Promotes Cross Cultural Effectiveness by engaging in a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds and values.
• Puts Ethics into Action by holding themselves to a high standard of professional, honest, and objective behavior in all dealings and interactions.
TYPICAL TASKS
Duties may include but are not limited to the following:
• Answer and return phone/emails reporting incidents and requesting assistance from dog services; perform data entry related to reported incidents
• Assist customers with licensing, financial transactions, requests for service, adoption inquiries and dog reclaim and impound (enter new license, rabies, microchip information into database, transaction information and animal record and health details)
• Maintain docket and case files (i.e. add/remove cases from docket based on issuance, payment, and/or confirmation of service); assist with hearings notifications and questions (calculate amounts owed from orders, send notifications, document payments); organize/track physical files/exhibits and add data entry in database
• Process public records requests
WORK SCHEDULE
This position works 40 hours during a standard workweek of Monday through Friday. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.
Please Note: This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location.
EXPLORE CLACKAMAS COUNTY
Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.
http://www.clackamas.us/
http://www.clackamas.us/onboarding/
https://www.mthoodterritory.com/
ABOUT THE DEPARTMENT
The Department of Transportation & Development/Dog Services Division enforces all County laws governing the care, control, impounding, licensing, adoption and disposal of animals.
The purpose of the Dog Services program is to provide dog sheltering, education, complaint resolution, licensing, protection, and enforcement services to the public so they can reunite with lost dogs, benefit from the companionship of a well-matched adoption or placement and experience a healthy, safe, and livable community.
http://www.clackamas.us/dogs/
APPLICATION PROCESS
Clackamas County only accepts online applications.
Help With Your Application:
https://dochub.clackamas.us/documents/drupal/6b3147a3-bf84-4f52-8238-64a37e936b4f
https://www.clackamas.us/jobs#helpwiththeapplication
If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or mailto:jobs@co.clackamas.or.us?subject=Application%20Materials%20Question. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).
HOW TO CLAIM VETERAN'S PREFERENCE
https://www.clackamas.us/des/jobs.html
https://dochub.clackamas.us/documents/drupal/a67ee11c-861c-4126-aa5a-4dec6174f6eb
VISA SPONSORSHIP
Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.
EQUAL EMPLOYMENT OPPORTUNITY
Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.
RECRUITING QUESTIONS?
Victoria Vysotskiy, Recruiter
mailto:Vvysotskiy@clackamas.us?subject=RECRUITMENT%20QUESTIONS
To apply, visit https://apptrkr.com/5186438
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