CAAR Office Aide (Work-Study)

The Center of Academic Advising and Retention (CAAR) is hiring one (1) Office Aide to assist with reception duties and managing academic advising appointments. CAAR is a lynchpin for the University; you perhaps stopped by at some point to meet with an academic advisor to plan out classes – at one time or another, everyone does!

What you may not have noticed is we have a coffee machine to use and snacks to munch while on shift answering student questions and creating advising appointments. Did we mention standing desks? Our front desk staff have (without question) the nicest desks in the department.

This position offers a welcoming culture for all folks and an opportunity to participate in a vital element of Eastern Washington University. 

For the position, the following details will help inform you what to expect.    

Essential Skills:

• Working with others.
• Being polite and courteous.
• Motivated to learn.

Duties may include, but are not limited to:

• Scheduling academic advising appointments.
• Answering telephones and emails.
• Providing reception services and greeting guests.
• Data entry.
• Assisting with general department errands and attending and assisting with events.
• Performing other related duties as assigned or required.

This position will report to the Operations Manager within CAAR. 

This position is budgeted to allow a maximum of 12 per week (not to exceed 19 per week during the academic year). Working hours are typically between 8 am to 5 pm Monday through Friday based on availability.

NOTE: Employment with increased hours (20-40) may be available during EWU academic breaks (Winter break, Spring break, and Summer break).

Required Qualifications:

Applicants must have a demonstrated professional demeanor and the ability to effectively communicate with a diverse population via phone, in-person, or electronic communications.

Applicants must have experience with or willingness to learn Word Processing and Spreadsheet software (Microsoft Word, Google Sheets, etc.)

Applicants must have good computer skills with the ability to type or keyboard, perform data entry, and prepare documents.

Applicants must be able to file documents both physically and electronically.

Applicants must be reliable, responsive, willing to take direction and follow guidance. 

Successful applicants must complete training on FERPA, DEI, Hazing, and Title IX

Applicants must be detail oriented and able to enter data and prepare documents with accuracy. 

Applicants must work both independently and in a collaborative group setting.

Applicants must be able to work with others at all levels, have a professional demeanor, excellent interpersonal skills, strong oral and written communication skills, and emotional intelligence.

Applicants must be able to manage conflict, collaborate and work effectively both independently and as a member of a team.

Preferred Qualifications:

A minimum GPA of 2.0.

Student employees are subject to EWU’s employment Policies and Procedures and the EWU Student Code of Conduct. As a student employee, you are expected to adhere to both. Please be advised that violations of the EWU Student Code of Conduct may affect your employment on campus, even if the conduct occurs beyond the scope of your job responsibilities.

All new employees must comply with EWU immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs. 

This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value; as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.