Game Day Ticket Operations - Operations Assistant

Game Day Ticket Operations - Operations Assistant

Eastern Washington University Athletics

Operations Assistant, working under the direct supervision of Athletics staff, duties may include, but are not limited to:

• Assist with athletic game/event ticket sales
• Distribute pre-purchased tickets at “will call”
• Assist with ticket scanning
• Assist with program sales
• Assist with the distribution of promotional items
• Administrative work may be required depending on the hours and needs of the office. 

This position will report to EWU Athletics and the Athletics Ticketing Manager, Michael Chwaluk.

This position will work athletic games, events, and potential office hours (nights/weekends/academic breaks)

If chosen for a position with EWU Athletics, more sporting events/working opportunities will be announced through our team.

Required Qualifications:

•  Past Experience in Customer Service.

Qualifications:

• Applicants must have excellent customer service and people skills.
• Applicants must have a professional demeanor and the ability to effectively communicate with a diverse population via phone, in-person, or electronic communications.
• Applicants must be detail-oriented and able to enter data into an electronic ticketing system and accurately prepare ticketing documents.
• Applicants must be hard-working, upbeat people-person with a can-do attitude that’s willing to do various tasks as needed.
• Applicants must be reliable, responsive, willing to take direction and follow guidance.
• Applicants must be able to work during EWU home football, volleyball, soccer, and basketball games, which are often played in the evenings, on weekends, and occasionally during academic breaks.
• Applicant must be able to work with others at all levels, have a professional demeanor, excellent interpersonal skills, strong communication skills, and emotional intelligence.
• Applicant must be able to manage conflict, collaborate, and work effectively independently and as a team member.

Note: You will need to be available for most, if not all, basketball games this winter quarter to be considered for this position.

Student employees are subject to EWU’s employment Policies and Procedures and the EWU Student Code of Conduct. As a student employee, you are expected to adhere to both. Please be advised that violations of the EWU Student Code of Conduct may affect your employment on campus, even if the conduct occurs beyond the scope of your job responsibilities.

All new employees must comply with EWU immunization Policy 602-02 and provide proof of immunity or vaccination to MMR and proof they are fully vaccinated before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs. 

This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value; as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.